Reply to a message

About this task

Note: If your provider is using proxies (other providers who cover when your provider is unavailable), this is indicated by the label Has Proxies next to your provider's name in the To box. Individuals designated as proxies for your care provider receive the email you are sending to your provider. Do not send your care provider any information you do not want alternate care provider to read.


  1. Click Reply or Reply All.

    Compose Message-Reply is displayed.

  2. Ensure that the proper recipient is displayed for To.
  3. Optional: If desired, modify the subject of the message.
  4. In the message body, type your reply message.
  5. When you are finished, click Send.

    Your reply message is sent and you are returned to the Message Center.

Print message details


  1. Click Options and select Print.

    The Print Preview window is displayed.

  2. Click Print.

    Your browser's print window is displayed.

  3. Select your print options and click Print.

    The message is printed.

  4. To close the Print Preview window, click Close.

View message history

Message History displays message transmission and user interaction history for the message you are viewing.

About this task

In addition to a record of who sent the message, any of the following may be displayed:

  • Who displayed, forwarded, or replied to the message.
  • Who attached the message to a patient record.
  • Who detached the message from a patient record.
  • Who modified the delivery date, expiration date, or priority.
  • Who moved the message to another mailbox.


  1. Click the icon for the message whose history you want to view.

    Message History is displayed.

  2. Click Close to close Message History.

Move messages

About this task

Note: Moving a message to the Deleted Items folder is the same as deleting the message. Messages cannot be moved to the Sent Items folder.


for Move To, select the mailbox to move the message to.

The message is moved to the selected mailbox and the next message from the original mailbox is displayed.

Delete messages

About this task

Note: Deleted messages can still be recovered from your Deleted Items mailbox. However, if you delete a message that is already in the Deleted Items mailbox, that message will be permanently deleted and unable to be recovered.


Click Delete.

The message is deleted and you are returned to your mailbox.